Privacy policy

This Privacy Policy governs the manner in which LILIE DESIGNS, obrt za umjetničko stvaralaštvo, owned by Irena Planteković, collects, uses, maintains and publishes data collected from users of the website https://irenaplantekovic.com ("Site", "Web page", "Service").

This privacy policy applies to the website and to all products and services offered by LILIE DESIGNS, obrt za umjetničko stvaralaštvo and Irena Plantekovic website.

Irena Plantekovic may collect and use personal data of users for the following purposes:

To run and manage our website

To improve customer service

To customize the user experience

To send periodic emails

When you use our website to make a purchase we need the following information: name, address, telephone number and email address. We only register and transfer the personal data necessary to deliver the product to you.

LILIE DESIGNS, obrt za umjetničko stvaralaštvo, collects and processes personal data according to the existing law on the collection of personal data.



What personal data do we collect and why do we collect it?

All personal data stored on the website will be treated with the utmost care.

The data we store will not be sold or used for any purpose other than to provide the best possible service.

Users can always refuse to provide personally identifiable information, except that this may prevent them from engaging in certain activities related to the website.

We collect and use data when you shop in our web shop, including order processing and registration of desired functions, etc., as well as sending marketing material and other information about our products and activities if you have given us your express consent.

Finally, your information may be used to investigate suspected fraud.



Information we collect about you:

Collected personal data are: first and last name, phone number, e-mail address, postal address and information about your purchase.

We save your email address in order to send you an order confirmation as well as to notify you when your order has been shipped.



Who do we share your information with?

We publish your data only with partners such as delivery companies because it is necessary to fulfill your order. Irena Plantekovic processes personal data for marketing purposes under existing laws, including the requirement to collect your consent before sending electronic marketing material.

Customer and order data are protected by encryption during transmission and subsequent storage. The website uses SSL (security socket layer), an industry standard for data transmission, to process your order. You have the right to request to be informed of what data we have registered and to take an exception to registration under the Personal Data Protection Act.

If the data is incorrect, incomplete or irrelevant, you have the right to correct or delete the data.

LILIE DESIGNS keeps personal data and relevant purchase data for eleven years according to the bookkeeping law of Croatia.

If you would like more information or would like to change your personal information, please feel free to contact us. You can write to us at our address: art@irenaplantekovic.com



How long do we keep your data?

The data is registered with LILIE DESIGNS, obrt za umjetničko stvaralaštvo and will be kept for eleven years.

After that, the information will be deleted.

The data controller on the Irena Plantekovic website is Irena Planteković (owner of the craft).

You have the right to access the information that is registered about you.

If you believe that the data is incorrect, you have the right to correct the information. In some cases, we will need to delete your data if you ask us to do so.

For example, this may be if the information is no longer needed for a specific purpose.

Please contact us if you believe that your personal data is not being processed in accordance with the legislation.

Inquiries about this can be sent to LILIE DESIGNS, obrt za umjetničko stvaralaštvo, Delnička 11, 51000 Rijeka, Croatia or via e-mail: art@irenaplantekovic.com.



Embedded content from other websites

Articles on this website may contain embedded content (eg videos, images, articles, etc.). Embedded content from other websites behaves in exactly the same way as if the visitor had visited another website.

Those websites may collect information about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Browser cookies

Our website may use "cookies" to improve user experience.

If you leave a comment on our website, you will opt-in to save your name, email address and website in cookies.

This is for your convenience and ease of use of the website so you don't have to re-enter your information when leaving another comment.

These cookies will last for a year. If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies.

This cookie contains no personal information and is discarded when you close your browser. When you log in, we'll also set a few cookies to save your login information and screen choices. Login cookies last for two days and display options cookies last for one year. If you select "Remember me", the registration will take two weeks. If you log out of your account, the login cookies will be removed.


Contact forms

We keep the submission of contact forms for 5 years, for the purpose of customer service, but we do not use the data sent through them for marketing purposes.



Data protection

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction data and data stored on our website.

If you would like more information or would like to change your personal information, please feel free to contact us.

You can either write to us at our address: LILIE DESIGNS, obrt za umjetničko stvaralaštvo Delnička 11, 51000 Rijeka, Croatia or contact us via e-mail: art@irenaplantekovic.com



Privacy policy changes

Irena Plantekovic has the discretion to update this privacy policy at any time.

When we do, we'll post a notice on the front page.

We encourage users to check this page frequently for any changes to stay informed about how we are helping to protect the personal information we collect.

You acknowledge and agree that it is your responsibility to periodically review this privacy policy and be aware of any changes.



Acceptance of terms

By using this website, you indicate your acceptance of these policies. If you do not agree with these policies, please do not use our site. Your continued use of the website following the posting of changes to this policy will be deemed acceptance of those changes.



Contact us!

Questions, comments and requests regarding this privacy policy are welcome and feel free to send them to the email address: art@irenaplantekovic.com